Transforming the Way Project Teams Function
In the dCRO, clinical research and operations software (that is, “eClinical”) integrates in one platform the spectrum of clinical trials functions including Project Management, Data Management, Monitoring, and Data Analysis and Reporting. With the aid of collaborative technology, every stakeholder involved in a project works around the same hub, uses the same tools, and has instantaneous access to the same information. Walls that separate functions in the traditional CRO are thus broken down in the dCRO, where information flows quickly and freely among project stakeholders.
Clinical trials processes, data, and metadata are transparent to all stakeholders. Technology-enabled processes obviate the need for hours-long meetings devoted solely to ensuring that all project stakeholders are abreast of the most current study status and issues. Likewise, rigid definition of functional areas within the project team is not required. The project team becomes more efficient because all stakeholders are working with the same information.
The integration that characterizes dCRO contrasts with the compartmentalization of the traditional CRO, where clinical trial functions are separated into silos. In the traditional CRO approach, each clinical trial function is typically managed by a different group, and communication among groups is difficult to foster. According to one sponsor of a technology-amplified study, “It used to be that when I asked how many patients had been enrolled in one of our trials, I got five different answers depending on the department to which I directed the question. What’s more, it took anywhere from 30 minutes to 24 hours to get those five answers. Now, the answers to these questions are immediately available at my fingertips.”
Transforming the Roles of Individuals Involved in Clinical Research
In the digital Clinical Research Organization, instant and easy access by all project stakeholders to up-to-date trial metadata has transformed the roles of individuals involved in clinical research by enabling a shift from a focus on logistics and processes to a focus on strategy and issues. Because every stakeholder involved in a project works around the same hub, uses the same tools, and has instantaneous access to the same information, individuals whose efforts are devoted primarily to monitoring, status tracking, and status reporting can focus their time on making strategic contributions through trouble-shooting, streamlining, and decision-making.
Project transparency that enables critical decision-making is the hallmark of technology-amplified processes. In the dCRO, clinical teams can devote time to appropriate resource management rather than tedious maintenance of status spreadsheets. Similarly, clinical monitors with immediate access to data can function as coaches to study sites rather than as clerks or auditors.
In the traditional clinical research model, site monitor visits can often be invasive and disruptive as investigators and research staff scrambles to provide information needed by the clinical research associate (CRA). Clinical aspects of the study may be de-prioritized temporarily with a negative impact on both study progress and the sponsor-site relationship.
Because the eClinical systems in the dCRO enable real-time trial enrollment visibility and confer the ability to identify and resolve data discrepancies remotely, CRAs can obtain the information they need and travel to the site only when justified based on pre-specified criteria such as accumulation of data, queries, or other triggers such as a serious adverse event (Just-in-Time Monitoring).
This model deploys CRAs more efficiently than the traditional model, facilitates identification of issues or problems and enables earlier corrective actions, thereby reducing costs and enhancing study quality. Continuous remote monitoring of trial data and site performance via technology also helps to make visits more efficient and purposeful. Instead of having to spend days at a site reviewing vast amounts of information, a CRA can remotely identify issues that need to be addressed during the on-site visit. Continuous, real-time, remote access to site data thus allows visits to become strategic in nature such that the CRA and site personnel work together to solve specific problems and set goals.